Your engineering team ships 10x with AI.
Your GTM team scales 10x with AI.
Support doesn't.

A chatbot answers from a knowledge base. It pattern-matches your question to a doc and returns a snippet. Jake is different at the architecture level -- it understands how your product actually works, checks real customer context, follows your specific policies, calls your tools, and takes actions. When a customer says their eSIM failed, Jake doesn't return a help article. It checks their account, finds the problem, and fixes it. The goal isn't to deflect the ticket. It's to resolve it. Jake is also proactive -- when a conversation does get escalated to a human, Jake asks why and suggests the missing data, rule, or context that would have let it handle it next time. It gets better on its own.

You don't have to -- Jake plugs into whatever you already use. But if you want to replace it, Jake is built to be the best support experience you've ever used. Think Raycast, but for customer support. Fast, keyboard-driven, deeply contextual. Every conversation has full customer history, account data, and AI suggestions inline. Most teams that try the Jake inbox don't go back.

Every action Jake can take is explicitly allow-listed by you during setup. It can only do what you've said it's allowed to do, within the limits you set. On top of that, you can configure confidence thresholds -- if Jake isn't sure enough, it escalates instead of guessing. Anything consequential can require human approval for as long as you want. Jake is tested against real scenarios from your support history before it goes live, so you see exactly how it behaves before your customers do.

Out of the box, Jake runs on a hosted model we manage -- you don't need to think about it. If you want control, you can connect your own API key from any supported provider (Anthropic, OpenAI, and others) from the dashboard. Bring your own key and the model cost comes straight from your provider at cost -- we don't mark it up. The Growth and Scale plans include the hosted model. Starter requires BYOK.

There isn't one. Connect your Intercom and Jake starts reading the conversations your team has already resolved. You can ask it a question about your customers within about a minute, and once it has finished learning it shows you the issues it understands and the handful it isn't sure about. From there it watches new conversations and prepares private answers, so you see how it performs against your team before it ever talks to a customer. Not on Intercom? A coding agent can set Jake up from your codebase instead.

Yes. Every new workspace gets a 14-day free trial and you don't need a card to start. If you hit the end of the trial and you're not sure, reach out -- we'd rather give you more time than lose you to a deadline.

Jake works best for software companies handling product support at volume -- typically 5 to 100 people, growing fast, where the support queue is becoming a bottleneck. If that's not where you are yet, or you need something we don't cover, email us and we'll point you somewhere useful. No hard sell. hi@tryjake.ai